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Order Processing

Merchandise shipments will be delayed due to staffing and safety regulations.

Orders are shipped via UPS, and will be delivered according to the UPS transit time guarantee for the level of service selected. Within the continental United States, you can generally expect to receive your purchase within five business days or fewer of the order being shipped. Transit times for UPS Ground, the most economical level of service, can be viewed on this map.

Please provide a valid street address as UPS does not deliver to PO boxes. Orders that are not accompanied by a valid street address will be subject to an additional delay until an appropriate address is obtained.

Free shipping on orders $75.00 and above. Some exclusions may apply.  Please contact the store with any inquiries regarding shipping costs.

*Computers/tablets, diploma frames, captain’s chairs, and large-sized items.

Computers and tablets are subject to a $30.00 shipping and insurance fee.

Order online and pick up your items at our pick up window facing the Quad.
Window hours are 9:00AM - 6:00PM Monday - Wednesday, 9:00AM - 7:00PM Thursday and Friday, and 9:00AM - 5:00PM Saturday.


Shipping Rates

Ground Shipping: $7.95 per order (for orders under $75.00)

Diploma Frames: An additional $8.00 is added to the base shipping rate.

Chairs: $85.00 shipping fee for size and weight of item.

Shipping charges are non-refundable.


Dorm Delivery

Students who live in university housing can choose free delivery to their on-campus residence. Orders will be delivered to students' mailroom or mail center within 48 hours of order placement.


Textbook Purchases

Order textbooks in advance online or visit the store’s customer service desk to place your order. A staff member will secure books for your use.



In accordance with the the United States Supreme Court’s decision in South Dakota v. Wayfair on June 21, 2018, we are required to collect and remit sales tax to certain localities applicable to this law. The University of Pittsburgh does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction.

Orders shipped to Maryland, New Jersey, Ohio and Virginia will have all applicable state and local sales tax added to your total order.


If you provide an e-mail address, a tracking number will be automatically sent to you when your order is shipped. Use this number to check the status of your items while they are in transit by visiting the UPS website at


Returns must be received within 30 days from the date you receive your order for general merchandise and 7 days from the date you receive your order for textbooks. Textbooks are not returnable after the add/drop period for each term. All returns must be shipped pre-paid. Returns must be accompanied with a receipt. Merchandise is not returnable after 30 days for general merchandise, and seven days for textbooks.

If your item was damaged during shipping, please email us at [email protected] or call 412-648-1455 as soon as possible so that we can work with you to resolve the problem.

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