Product Information:
Every iPad Air comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support.
AppleCare+ extends your iPad Air, Apple Pencil, and Apple-branded iPad keyboard coverage and includes up to two incidents of accidental damage coverage every 24 months. Each incident is subject to a service fee of $49 for iPad and $29 for Apple Pencil or Apple-branded iPad keyboard, plus applicable tax. (1) In addition, you’ll get 24/7 priority access to Apple experts via chat or phone. (2)
• How to get AppleCare+:
Add it to your shopping cart during the checkout process when you purchase your new iPad.
Or buy it within 60 days of your iPad Air purchase:
Online (requires you to verify your serial number and run a remote diagnostic)
At an Apple Store (if AppleCare+ is purchased separately from iPad, inspection of iPad and proof of purchase are required)
By calling (800) 275-2273 (requires you to run a remote diagnostic and provide proof of purchase)
• One stop for technical support:
Because Apple designs iPad, iPadOS, and many applications, iPad is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call. (2)
24/7 priority access to Apple experts via chat or phone
Mail-in repair (3): Mail in your iPad using a prepaid shipping box provided by Apple
Carry-in repair (3): Take your iPad to an Apple Store or other Apple Authorized Service Provider
Express Replacement Service
• Apple hardware coverage:
AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Service coverage includes the following:
- Apple-branded iPad keyboard
- Included USB cable and power adapter
- Up to two incidents of accidental damage from handling, each subject to a service fee of $49 for iPad and $29 for Apple Pencil or Apple-branded iPad keyboard, plus applicable tax